Privacy Policy

Our commitment to your privacy

This Privacy Policy helps us protect your online privacy and meet any responsibilities that we may have under the National Privacy Principles.

"Only lawful and fair means"
We only collect personal information by lawful and fair means and only where the information is necessary for one or more of its business or administrative functions.

We may also collect non-personal information when you browse our website or use our online facilities in order to help make the website better. However, we do not use "cookies" to monitor website usage.

Please note that if we are unable to collect personal information from you, then we may not be able to provide appropriate information or services to you.

Disclosing personal information

Except as provided for below, we will not use your personal information including your e-mail address for purposes other than those stated above or disclose your personal information to third parties.

Under the National Privacy Principles, we may use or disclose personal information where:

You expressly consent to our use and disclosure;
Personal information is used or disclosed for a purpose which is directly related to the purposes stated above and you would reasonably expect us to engage in this type of use or disclosure;
Subject to other limitations, it is not practicable for us to obtain your consent for marketing purposes;
We are required by law to disclose such information;
We believe that it is necessary to protect the safety of our business or of others;
We believe that it is relevant to investigations of alleged unlawful activity or to law enforcement matters.

Your personal information may also be shared with:

Our agents or affiliated companies but only for the purposes stated in this Privacy Policy;
Our insurance or legal representatives for the purpose of resolving complaints fairly and equitably.

We may also disclose de-personalized information to third parties for statistical and marketing purposes.

The collection, use or disclosure of personal information by third parties is not subject to this Privacy Policy. We have no control over and do not accept any liability whatsoever in relation to the collection, use or disclosure of personal information by third parties. If you have concerns about a third party privacy policy, you should contact the third party directly.

Additional information about the National Privacy Principles is available from the Privacy Commissioner.

Withdrawing your consent

You can unsubscribe from our Newsletter at any time by using the automated unsubscribe facility provided in each newsletter.

Visitor anonymity

You can browse our website and enquire about our services without providing personal information other than your name, address and e-mail address. However, if you wish to contact us, enter a contest or make a general enquiry, you may need to provide more information.

Protecting personal information

We take reasonable security precautions to prevent unauthorized access to any personal information that we may hold about you.

We also take reasonable steps to destroy or permanently de-identify personal information that we may hold when it is no longer needed.

Right of access and correction and complaints procedures

We take reasonable steps to make sure that any personal information we collect, use or disclose is accurate and up-to-date.

You can access any personal information that we may store about you and, if necessary, request us to correct information that is inaccurate or out-of-date.

At your request, we will also provide you with additional information about the way we manage personal information.

If you wish to make inquiries about this Privacy Policy or your personal information or to make a complaint, then Contact Us. Your correspondence should include:

Your name
Your postal address
The subject matter of concern

If we cannot resolve a complaint to your satisfaction, you can seek help from the Privacy Commissioner.

Changes to Privacy Policy

We reserve the right to change this Privacy Policy from time to time. All changes that may impact on the way your personal information is handled will be posted on this website.